Wondering where your HeatNest order is? This page explains exactly how order tracking works at HeatNest — from the moment you check out to the moment your package arrives at your door.
How Order Tracking Works
- Order confirmation: As soon as you place your order, you will receive an order confirmation email with your order number. Keep this email — you will need the order number to track your package.
- Dispatch: We pack and dispatch your order within 1–3 business days. You will receive a shipping confirmation email once your package leaves our warehouse.
- Tracking number: Your shipping confirmation email includes a tracking number and a link to the carrier’s tracking page. Click the link and enter your tracking number to see real-time updates.
- Delivery: Standard international delivery takes 7–15 business days from dispatch. Faster Choice-style shipping is available on select products where shown at checkout.
Where to Find Your Tracking Number
Your tracking number is sent to the email address you used at checkout. It appears in the shipping confirmation email (the subject line usually contains “Your HeatNest order has shipped”). If you created an account at checkout, you can also find your tracking number under My Account → Orders.
What If Tracking Has Not Updated?
Tracking information can take 24–48 hours to appear after dispatch, and international packages sometimes show no updates for several days while in transit between countries. This is normal. If your tracking has not updated for more than 7 days, or your package is past the estimated delivery window, please contact us.
Need Help With Your Order?
Email our support team at [email protected] with your order number and we will look into it right away. You can also visit our Support page for answers to common questions, or review our Shipping Policy for delivery times and rates.