At HeatNest, we respect your privacy. This Privacy Policy explains what information we collect when you shop with us, how we use it, and the rights you have over your data.
Information We Collect
When you place an order, we collect your name, email address, shipping address, and phone number (if provided). We also collect payment information, which is processed securely by our payment providers — we never store your full card details on our servers.
We automatically collect basic technical information when you visit our site, such as your IP address, browser type, and pages viewed, to help us improve your shopping experience.
How We Use Your Information
- Process and deliver your orders, including shipping and tracking updates
- Communicate with you about your order, returns, or support requests
- Improve our store, products, and customer service
- Send you marketing emails only if you have opted in (you can unsubscribe at any time)
Cookies
We use cookies to keep your cart working, remember your preferences, and understand how visitors use our site. You can control cookies through your browser settings, though some store features may not work properly if cookies are disabled.
Payment Processing
Payments are processed by trusted third-party payment providers over encrypted connections. We do not see or store your full payment card number.
Data Security
We use industry-standard security measures, including SSL encryption, to protect your personal information. While no method of transmission over the internet is 100% secure, we work hard to safeguard your data.
Your Rights
You have the right to access, correct, or delete the personal information we hold about you, and to object to or restrict certain processing. To exercise these rights, email us at [email protected].
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at [email protected].