HeatNest delivers winter comfort products to customers all over the world. This page explains where we ship, how long delivery takes, what shipping costs, and how to track your order from our door to yours.
Where We Ship
We ship to every country we sell to — our Worldwide shipping zone covers all international destinations. If you can place an order on heatnestpro.com, we can deliver it to you.
Delivery Times
Orders are packed and handed to the carrier within 1–3 business days. Standard international delivery takes 7–15 business days from the ship date, depending on your country and local postal conditions.
Delivery times are estimates, not guarantees. Remote areas and peak holiday periods can add a few extra days. You will receive a tracking number as soon as your order ships so you can follow its progress.
Shipping Rates
We keep shipping simple and affordable:
- Flat rate: $6.95 per order, anywhere in the world.
- Free shipping: all orders of $50 or more ship free, worldwide.
The shipping cost is calculated automatically at checkout — no surprises.
Faster Choice-Style Shipping
Many of our products ship from suppliers that offer faster, tracked Choice-style delivery. Where this faster option is available, it is shown at checkout with its own delivery estimate — typically several days quicker than standard shipping.
Tracking Your Order
Every order includes tracking. Once your order ships, you will receive an email with your tracking number and a link to follow your parcel. You can also check the status of any order at any time on our Track Your Order page.
Late Deliveries
If your order has not arrived within the estimated delivery window, first check the tracking status — parcels are sometimes held at local customs or the local post office. If tracking shows no movement for an extended period, contact our support team and we will investigate with the carrier.
Orders covered by our buyer protection that arrive excessively late, or never arrive, qualify for a refund under our Returns policy.
Customs, Duties and Taxes
International orders may be subject to import duties, taxes, or customs clearance fees set by your country. These charges are the responsibility of the recipient and are not included in our shipping rates. If you are unsure whether charges apply in your country, check with your local customs office before ordering.
Wrong or Incomplete Addresses
Please double-check your shipping address at checkout. We ship to the address you provide, and we cannot reroute a parcel once it has left our facility. If you notice an address mistake, contact us immediately — if the order has not shipped yet, we can usually correct it.
Questions About Shipping?
Our support team is happy to help with anything shipping-related. You can also browse the shop — every product page lists its estimated delivery time.