Need help with your HeatNest order? You are in the right place. Below you will find how to reach us, how to track your order, and answers to the questions we hear most often.
Contact Us
The fastest way to reach our support team is by email: [email protected]. We aim to reply to every message within 1–2 business days.
When you write to us, please include your order number (from your confirmation email) so we can help you faster.
Track Your Order
Every HeatNest order includes tracking. Once your order ships, you will receive an email with your tracking number. You can check the live status of any order on our Track Your Order page.
Frequently Asked Questions
How long does shipping take?
Orders ship within 1–3 business days. Standard international delivery takes 7–15 business days from the ship date. Faster Choice-style shipping is available on many products where shown at checkout. See our Shipping page for full details.
What is your return policy?
We offer a 90-day return window on international orders. If your item arrives damaged, defective, not as described, or simply not what you expected, you can return it for a refund — the first return on each order is free. Read the full Returns policy.
What if my product has an issue?
If your product arrives damaged, defective, or stops working, email us at [email protected] with your order number and a photo or short description of the problem. We will arrange a replacement or refund under our buyer protection promise.
Still Need Help?
Email [email protected] — we are here to make sure your winter stays warm and your shopping stays worry-free. You can also browse the shop for our latest winter essentials.